EMS/Ambulance Systems

Our family of Xpert ^EMS systems provides your department with:

• complete Call-Handling and Dispatch capabilities for both emergency and non-emergency calls
• powerful, easy-to-use Incident Management tools, with un-matched Critical Event Response Management functions
• a full-featured Reporting module
• a comprehensive suite of Personnel Management utilities, including Career History tools, Training Records, Skills Tracking and our Duty Roster Manager system
• a complete collection of programs for Equipment Management, with Preventative Maintenance utilities, location and Usage Tracking, as well as Repair Records
• an extensive set of Pre-Incident Planning tools, with built-in databases of Hazardous Materials, and utilities for tracking Site Details, Owners and Occupants, Contact Records, Aliases, Licenses and more

Call-Handling and Dispatch

CriSys Limited's Xpert systems give your Communications Center powerful, easy-to-use call-handling capabilities:

• fully integrated, on-screen telephone controls - handle emergency and non-emergency calls entirely by mouse
• automatic interfaces to landline and wireless E9-1-1 systems, TDD callers, automatic alarms systems and more
• complete radio console capabilities - conduct radio dispatch and updates entirely by mouse
• fully integrated digital audio logging - telephone and radio recordings are linked directly to incident records
• fully integrated mapping, with live, automatic display of caller locations and unit positions (with available GPS/AVL)
• automatic location matching on E9-1-1 ANI/ALI data; available manual searching by address, intersection, place name, person, business or alias for any of these
• automatic display of location floorplans, photographs, diagrams, etc.
• simple, mouse-driven handling of calls for service and selection of incident type
• sophisticated, rule-driven proposal of units to respond - simple, mouse-driven controls to accept or override system recommendation
• automated notification of responding units, with optional automated voice dispatch

Incident Management

CriSys Limited's Xpert systems give your dispatchers powerful, easy-to-use tools to quickly and efficiently manage multiple units responding to multiple incidents:

• point-and-click controls to update the status of single or multiple units in a single step
• one-click controls to display location information, automatic display of floorplans, photographs, structural details, diagrams, etc.
• update incident location by mouse; available manual relocation by address, intersection, place name, person, business or alias for any of these
• point-and-click controls to capture significant incident milestones
• mouse-based controls to notify other agencies and auxiliary services
• available Critical Event Response Management tools for escalating situations

Critical Event Response Management

When an incident escalates, CriSys Limited's Xpert systems are ready with a suite of tools to smoothly transition from agency-centric Command and Control to Emergency Operations Center (EOC) functions:

• activation of special "Critical Event Response Plan" (which may or may not involve declaration of a State of Emergency)
• pre-defined checklists of tasks/objectives for all involved agencies and groups
• activation of community-based Disaster Resources (buses, shelters, food and water supplies, etc) with detailed resource usage tracking
• activation of special "all hazard, multi-agency" displays to coordinate responses by outside agencies
• support for connection of approved remote agencies through CriSys Secure Remote Access protocols
• easy-to-use GUI allows remote agencies to quickly, easily indicate their actions and progress towards accomplishing their goals
• built-in high-efficiency Mass Notification system can use 2 to 96 telephone lines to deliver recorded or synthesized voice messages, e-mails and/or SMS text messages to thousands of persons in minutes

Reporting

All Xpert systems are delivered with our Xpert ^Reports module, which provides simple, point-and-click selection of query parameters, and fast, professional output.

Xpert systems also support the use of third-party reporting tools, such as Crystal Reports™ or ESRI's map-based query tools.

Personnel Management

All of CriSys Limited's Xpert systems offer a full suite of tools to schedule, track and manage your personnel resources:

• comprehensive employee data, personal information, contact data
• medical data, insurance numbers, doctors' name and numbers
• detailed training records, skills inventory, certificates and licenses tracking
• vacation, lieu and sick entitlements, department-defined entitlements
• complete career history, multiple seniority dates
• uniform sizes, uniform and gear issued records

Xpert systems also include our Duty Roster module:

• department-defined duty rotation schedules for multiple crews in multiple platoons or multiple divisions:
• live status displays who is on duty, where and in what position, who is off sick or on vacation, lieu or other non-attendance status:
• dynamic displays show where additional personnel are required to maintain minimal staffing levels
• automated Call-In module calls off-duty staff in department-defined order to request attendance using recorded or synthesized voice messages, with Interactive response and call recording:
• point-and-click tools to manage swaps, trades, cover fors, overtime, transfers and special duty records

Equipment and Consumable Supplies Management

All of CriSys Limited's Xpert systems offer a complete set of utilities to track and manage your equipment resources and consumable supplies:

• complete asset management data, including acquisition (including purchase order), in-service date and scheduled replacement date
• tracking of multiple warranties
• designated and current location, as well as complete inventory of all other equipment stored with or on the item
• unlimited maintenance needs, as well as detailed records of preventative maintenance done and any repair work done
• license and certificate tracking
• detailed usage records, with links to all incidents the equipment was used at

Pre-Incident Planning

Xpert systems give your department a complete set of tools for tracking location-based information:

• detailed address records, including units, apartments and sub-addresses (such as campuses, industrial malls, etc)
• detailed non-address locations; intersections, map points, etc
• unlimited Owners and Occupants for any location, where each owner can be a Person or a Business
• unlimited Contact records for each Person or Business, supporting voice & fax telephone numbers, e-mail addresses and SMS text messaging
• included Xpert ^Loader software keeps addresses, Owners, Occupants, Person, Business and Contact records synchronized with multiple external sources without requiring 24/7 on-line connections (and without downtime due to maintenance on host systems)
• detailed records of department-defined hazards and/or dangerous conditions associated with the location (built-in database of more than 3,600 hazardous materials, and on-line HTML version of the North American Emergency Response Guide)
• integrated Response Plans and Disaster Resources
• detailed Call History for every location
• detailed Response Records for every location