3-1-1 Call Management Systems

CriSys Limited's Xpert 311 system brings the power of "one call" citizen issue management to municipalities as small as 2,000 and as large as 200,000. Built on the same reliable, secure call-processing platform as Xpert 911, our Xpert 311 system gives you:

  • direct interface to your existing PBX for complete on-screen call-handling
  • GIS-enabled Caller ID interface for map-based call-handling
  • built-in digital audio logging with instant replay
  • integrated support for TDD/TTY callers, e-mail and Web access
  • full-cycle issue reporting, assignment and resolution tracking
  • live status displays by issue, by department, by area, by citizen tracking
  • comprehensive reporting tools tracking
  • built-in live Quality Assurance tools
Xpert DisasterOur Systems

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Research collaboration will develop better disaster response management software

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