3-1-1 Call Management Systems

CriSys Limited's Xpert ³¹¹ system brings the power of "one call" citizen issue management to municipalities as small as 2,000 and as large as 200,000. Built on the same reliable, secure call-processing platform as Xpert ⁹¹¹, our Xpert ³¹¹ system gives you:

• direct interface to your existing PBX for complete on-screen call-handling
• GIS-enabled Caller ID interface for map-based call-handling
• built-in digital audio logging with instant replay
• integrated support for TDD/TTY callers, e-mail and Web access
• full-cycle issue reporting, assignment and resolution tracking
• live status displays by issue, by department, by area, by citizen tracking
• comprehensive reporting tools tracking
• built-in live Quality Assurance tools