Solutions Overview
CriSys provides a complete suite of full-featured tools to automate the operations of emergency (9-1-1, E9-1-1, IP9-1-1, and NG9-1-1) and urgent (3-1-1) call centers, including a comprehensive set of management tools for their responding agencies (police, fire, EMS, emergency management, roads and works crews, site security teams, etc). All of our systems are provided with full implementation (including training and a system commissioning), as well as 24/7 service and support, complete with on-going upgrades and enhancements.
Technology Platform
CriSys Limited’s Xpert family of tools were designed for extreme platform flexibility and maximum value. The core server-based software is Enterprise Java, using the open-source OpenJDK library and open-source databases. The client-side software is in an AJAX-type web client, except for the advanced, multi-screen GUIs used in the call centre, which use the Enterprise Java GUI. We support both Linux and Windows, as well as any device with a current browser (tablets, smartphones, etc). Our developers have woven these technologies into the very fabric of our unique distributed processing architecture; Xpert can suffer the loss of multiple servers or workstations, and automatically re-configure to continue operations with all surviving hardware, thus providing the highest level of system resiliency available for a public-safety system.
Enterprise Back-End
Open-Source Middleware
AJAX Front-End
Multi-Platform
Artificial Intelligence
Integrated Communications
Full Interoperability
Distributed Processing
Active Monitoring
Our Solutions
CriSys provides a full range of systems to handle emergency and urgent communications from the public, each with a complete set of tools for managing day-to-day operations, and all with 24/7 support, as well as on-going enhancements and upgrades.
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Xpert PSAP
Our Xpert PSAP is the most affordable Next Generation 9-1-1 (NG9-1-1) call-handling system available. Featuring a built-in, full-featured PBX integrated with our unique distributed processing platform, Xpert PSAP offers a powerful, highly resilient call-handling system for all forms of communication, including phones (landline or cellular), SMS messages (with RCS coming), alarm systems, pagers, and special features for communicating with the hearing impaired.
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Xpert Fire
The most powerful, full-featured system available for Fire-Rescue agencies, with integrated call-taking, dispatch, notification, alerting, incident management and escalation tools, as well as complete incident reporting, personnel management, equipment and supplies management, pre-incident planning, and comprehensive fire prevention, all backed by real-time dashboards and easy-to-use statistical analysis tools.
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Xpert Disaster
The most advanced emergency preparedness and disaster response system available, and the only system that uses built-in, real-time artificial intelligence to dynamically analyze a disaster event’s impact on your community, and to actively propose and track prioritized tasks to maximize the effectiveness of your response with the available resources.
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Xpert 3-1-1
The only citizen engagement platform that is built on the same robust, highly-resilient platform as a 9-1-1 call-taking system - and the only 3-1-1 system that can seamlessly transfer calls between 3-1-1 call-takers and Next Generation 9-1-1 call-takers, with full NENA i3 compatibility.
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Xpert Police
The only law enforcement system that uses real-time artificial intelligence to actively monitor your community, immediately identifying potential events and likely evolutions of non-routine responses, so that your force can anticipate and react much sooner.
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Xpert EMS
The most sophisticated EMS response/management system available, with real-time artificial intelligence that constantly evaluates inputs to recommend the optimal response pattern for your community.
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Xpert Site
The most complete and powerful on-site safety and security system for college and university campuses, industrial sites, chemical facilities, and large commercial locations. Includes full integration with telephone systems, radio systems, alarm systems, video systems and more, with complete, built-in notification capabilities, and optional real-time integration with local responders for seamless response coordination.
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Xpert InterOp
A complete interoperability tool that provides real-time, two-way data exchange with municipal HR and payroll systems, property management systems, tax rolls and owner/occupant registration systems, fleet management systems, and municipal purchasing systems, as well as with legacy CAD and EOC systems, and third-party records management tools.
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Xpert CommUnity
Every communications center uses a number of technologies to perform their function. Rather than require an operator to constantly shift from system to system, having to remember each unique interface and command functions, Xpert CommUnity provides a single, unified interface to your phone system, your radio system, your alarm systems, your paging system, your TDD/TTY system, and much more - all from a consistent, easy-to-use control screen, and with built-in recording and instant replay of both digital and analog audio.